Help
💬 How Can We Help?
Welcome to the Nuvella Beauty Help Center — your go-to resource for questions about your order, skincare guidance, or general support. We're here to make your experience effortless and glow-worthy.
🛍️ Order Questions
Where's my order?
Once your order ships, you'll receive a confirmation email with a tracking link. Most orders ship within 1–2 business days.
Can I change or cancel my order?
If your order hasn’t shipped yet, we’ll do our best to make changes. Email us at hello@nuvellabeauty.com as soon as possible.
What is your return policy?
We accept returns on unopened products within 30 days of delivery. Please visit our Return Policy for full details.
✨ Product Support
Need help choosing products?
Our AI skincare assistant, Jasper, is ready to help! You’ll be asked a few questions about your skin, and Jasper will recommend the best routine. You can also email us directly for a more personalized recommendation.
Are Nuvella Beauty products safe for sensitive skin?
Yes! Our formulations are dermatologist-developed, non-comedogenic, and made with high-potency, pharmaceutical-grade ingredients. Every product is tested for safety, efficacy, and purity.
📦 Shipping & Delivery
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Standard Shipping: Free on orders over $200
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Delivery Time: 3–7 business days
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Tracking Info: Provided via email once your order ships
🧴 About Nuvella Beauty
Nuvella Beauty is a professional-grade skincare line developed for real results. Every product is:
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Clinically tested
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Dermatologist-formulated
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Made in an FDA-registered facility
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Backed by powerful active ingredients at optimized concentrations
Whether you’re looking to reverse signs of aging, treat acne, or hydrate and glow — Nuvella Beauty has a system for you.
📍Based in the United States
📬 Questions? Email us anytime at hello@nuvellabeauty.com
